Chief Digital Experience Officer &General Manager of Digital Platforms
IBM Digital Business Group
Kevin Eagan is the Chief Digital Experience Officer and General Manager of Digital Platforms in the IBM Digital Business Group. In this role he is responsible for the end-to-end customer experience on IBM’s digital presence and channels. Kevin oversees teams focused on strategy, design, engineering and business operations of IBM’s digital experience, which includes the worldwide Marketplace as well as the platform that powers IBM.com. Drawing from IBM’s portfolio of ecommerce, digital marketing and cloud technologies, Kevin leads the creation of new ways to do business with IBM that make buying and using IBM expertise and solutions easier for clients and partners.
Kevin joined IBM in November 2014 from Microsoft where he was Vice President and General Manager of Online Commerce. During his 25-year career at Microsoft he has held numerous leadership positions spanning Marketing, Sales and Engineering, with a successful track record of building new businesses and creating new channels at the forefront of industry transformation and technology disruptions.
Kevin holds an AB honors in Economics from Harvard University.